Much to my unbelief this is my 100th Post on this Blog. 100! I really can’t believe I have found that much to say (Of course my wife would disagree with that). My first post on this Blog was on March 25, 2011. I have reprinted it below. In it I talked about the journey that had been laid out for Ebsco’s future. I thought this would be a great opportunity to see how far we have come.
Commitment to Customer I would point to our improvements in lead time and On Time Delivery here. We have reduced our lead time substantially, some have been cut by over 50%. Our On Time Delivery has increased over the past two years and we are nearing our goal of over 98%. Quality has always been the number one priority at Ebsco. Over the past two years, our Quality System has become stronger and has contributed to the continuous improvements our customer appreciate. Our customers are noticing the changes at Ebsco as evident in their customer surveys results. .
Commitment to Employees The Ebsco Team has never been as engaged and involved at Ebsco. Decisions and ideas are coming from the employees up to management, as it should. Through our many teams the employees are taking part in charting their company’s future. The Green Team has led us to the point of final certification of ISO 14001 Environmental Management. The safety team is a part of everyday life at Ebsco and is transforming safety from something we do to part of everything we do. The fun team host monthly luncheons for the entire team where we share information and celebrate milestones. Our production team meets daily to coordinate on time delivery for our customers across department lines.
Commitment to the Company (through re-investment) We have purchased new equipment allowing us to manufacture new items. We have invested in training and developing our entire staff. We have invested in technology to serve our customers better. Ebsco is ready for the challenges of the future.
Commitment to the Community I do not have enough space to list everything the Community Team has led and the entire company has done for the community. I’m proud of their accomplishments. When I see us giving back to the community I know that this is the company our CEO, Cheryl wants. Management defined it as a priority and the team embraced it and made it happen.
So… are we on the way to being a “World Class” manufacturer. “On the way”, I think so. World Class simply means a leader in your field or niche. There maybe companies better than us in individual categories, but, taken as a whole, I would put Ebsco Spring up against any of them. Now I realize I might be bias, but the attitude at Ebsco is different and it shows in our results. I don’t know if we will ever be “World Class” in our own eyes. I think when you proclaim an accomplishment such as that it infers that you have made it. At Ebsco we will never “make it”. We are always looking for ways to improve, ways to innovate, ways to make Ebsco a better place for customers, employees and the community. So…. I don’t think we will make Ms. Dooley’s goal of “World Class” by 2016. I hope not because I plan on raising that bar every time we get close to it.
My First Post March 25, 2011
This is our first post from Ebsco. There are several exciting changes happening here. Our company is growing and meeting the challenges ahead. We will utilize this Blog to keep you informed of our journey at Ebsco.
Our CEO gave us her vision in October, “Ebsco will be a World Class Manufacturer by 2016”.
Not a small vision. I’ve read that successful organizations start with BIHAGs, Big Hairy Audacious Goals. We have that.
Our first step was defining what “world Class” is. We identified four key elements that would determine a World Class Manufacturer:
Commitment to the customer
Commitment to the employees
Commitment to the Company through re-investment
Commitment to the community
These four pillars became the back bone of our new Mission Statement.
Our next step was creating specific goal and strategies, a road map to accomplish our journey.
Here are a few of the keys we identified that shaped our goals
To the customer
Short lead times and responsiveness to our customers needs
Quality. Unsurpassed quality that exceeds our customers expectations
Pricing. Competitive pricing offering our customers real value
To our employees
Let them lead the way. Allow them to shape the company
Environment create an environment people want to be a part of
Security. It’s not just a job. It’s their career.
To our company
Invest our profits back into the company in equipment and facility. We will build the
Ebsco that will be a World Class manufacturer for years to come
To the community
Ebsco will commit to giving back to the community. Our employees will determine what
Needs are important to them and we will apply our resources.
Nothing revolutionary here. Many of these priorities have always been held true at Ebsco. Many of our competitors have list close to ours. So what will set us apart?
Our commitment and focus! The team at Ebsco is excited, engaged and ready to make Ms. Dooley’s vision a reality. A good plan,good people, determination and focus put a man on the moon. The same ingredients will give Ebsco it’s vision.
Over the next few years I will help lead you through our journey here. I will share our victories and I’m sure a few set backs.
I hope you enjoy following Ebsco on it’s journey to World Class Manufacturer